Senior Exhibit Guide (Part-Time)

Hours: Part-time
Reports To: Visitor Experience Manager

Kohl Children’s Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.

The Senior Exhibit Guide supports the Director of Visitor Experience and the Visitor Experience Manager in implementing and completing daily operation duties as well as acting as a mentor to Exhibit Guides and Volunteers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform customer service operations and interaction on the museum floor
• Support Exhibit Guides by managing breaks and lunch periods and covering floor support as needed
• Facilitate a variety of programs on the museum floor and in Habitat Park
• Amicably resolve matters involving dissatisfied guests, involving manager when appropriate
• Recognize and report visitor trends
• Maintain storage spaces and inventory current consumable stock
• Assist in supervision of birthday parties, field trips, facility rentals, and special events, including checking in guests, opening party rooms and informing guests of Museum rules
• Support the front desk, when necessary by effectively using Point of Sale (POS) system to sell admission tickets, memberships, special event tickets and respond to patrons’ questions or requests
• Monitor Museum entrance and exits to ensure visitor safety
• Mentor, coach and be a positive role model for the Visitor Experience staff and volunteers
• Maintain current knowledge of operational procedures and Museum and member information
• Support the facilitation of new staff orientation, staff meetings, and training sessions
• Complete data entry projects as needed

SUPERVISORY RESPONSIBILITIES
None

The successful candidate will possess the following:

• High school diploma or equivalent
• A minimum of 1 year of work experience in a customer service and/or retail role
• Experience in a museum environment preferred
• Experience handling cash and/or operating a cash register
• Excellent customer service skills and proficiency in conflict resolution
• Friendly demeanor and ability to communicate effectively
• Proficiency in office technology and software (Microsoft Office suite)
• Familiarity with database management or Point-of-Sale system preferred
• Must have flexibility with work schedule, as necessary, to support weekend scheduling and/or occasional evening activities

HOW TO APPLY:
For more information about the position, the Museum, or to apply, please submit an online application found on the Careers page of our website, www.kohlchildrensmuseum.org

Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.