Guest Experience Manager
Hours: Full-time
Reports To: Director of Guest Experience
The Guest Experiences Manager (GEM) is responsible for overseeing the Guest Experiences team at the front desk and on the Museum floor, to ensure an outstanding guest experience. This role includes managing staffing levels and schedules, facilitating training and development, maintaining operational efficiency, and enhancing the Museum’s front-line experience. The GEM will oversee front desk operations, visitor engagement, and admissions processes while ensuring consistency in customer service standards. This role also will collaborate with membership, marketing, and education teams to optimize visitor experience and revenue opportunities.